Location: Remote (Work@Home)

Schedule: 9:00 am to 6:00 pm CST, M-F except for USA National Holidays

Duration: Full-Time

Company Background

Our client is an AI-powered Go-to-Market (GTM) platform designed to accelerate revenue growth across sales and marketing. The company offers a suite of intelligent tools, including:

• An AI-driven omnichannel engagement platform that helps sales teams identify and connect with the right prospects more efficiently.
• Autonomous AI agents that manage lead follow-ups, customer interactions, and repetitive tasks, increasing productivity and deal velocity.

The company simplifies GTM execution, reduces time-to-value, and delivers scalable, long-term impact through intelligent automation and predictive workflows — all guided by its product philosophy:

• Simplicity in experience
• Fast time-to-value
• Sustained, scalable value

Position Summary

A customer success manager (CSM) ensures that clients receive the complete value of a company’s products or services, fostering long-term relationships and driving customer satisfaction. They act as the primary point of contact for key accounts, understanding each customer’s unique needs, goals, and challenges, and ensuring they can succeed with the product or service.

Responsibilities

• Churn Reduction Strategy
• Customer Growth and Upsell Strategies
• Customer Onboarding
• Customer Success Teams
• Pipeline Management

Business Challenges

• Customer drop-off during onboarding
• High customer churn
• Missed upsell opportunities
• Pipeline inconsistencies

Success Metrics

• Increased Customer Lifetime Value
• Increased upsell conversions
• Reduced churn

Required Skills & Experience

• 2–5 years of SaaS customer success or account management experience
• knowledge of B2B SaaS and GTM technology
• English Level: Near-Native Fluency (C1/C2)

Desired Skills & Experience (considered a Plus)

• Familiarity with FlashRev, HubSpot, Salesforce, Intercom, Notion, Slack, Zoominfo, and ClickUp ,Bombora, Clay, Apollo.io, Instantly, Prospeo, Kixie, Orum, Nooks, Outreach, Chili Pepper, Calendly, Gong, Artisan, Unify are preferred

Compensation includes a commission structure with accelerators at 130% and 150% attainment, and a Competitive Salary.