Position Title: Desktop Support Agent- Tier 1
Location: Remote (Work@Home)
Schedule: TBD
Duration: TBD
Position Summary:
Do you have a passion for technology? Do you enjoy solving real world problems? Do you have a helpful and inquisitive mindset? If you answered yes to all three questions, then keep reading! This entry level Application Support Engineer opportunity is a jack of all technology trades. This role is technical in nature and provides exposure to all major aspects of cloud-based software (debugging/coding, test, networking, database/infrastructure).
Our end goal is to ensure our customers have the best possible experience with our products from a technical perspective. This entails doing everything we can to make sure that our products are bug free and have top-notch performance. As far as important candidate qualities go, strong communication and the ability to work with multiple teams is a must. We care more about your attitude and aptitude than the tools and technologies you have used in the past.
Responsibilities:
- Provide top-tier software support for Cvent’s product offerings to our customer service team and clients. This role is not customer facing.
- Assist operations and development teams with debugging software issues.
- Query databases to generate and analyze data for reporting and troubleshooting purposes.
- Work with our sales engineering team to ensure the successful operation of our partner and client integrations.
- Work with multiple teams to find, analyze, and resolve client issues.
- Troubleshoot and maintain frontend and backend systems.
- Monitor, document and report system and performance issues.
- Facilitate communication between technology teams and other departments on issue status and resolution.
- Supply in-depth technical and business product knowledge to multiple teams.
- Weekend on-call support on a rotational basis is required for this position.
Required Skills & Experience
Do not worry if you do not know all the specific technologies listed below! Our training program lasts 3-4weeks and will help bring you up-to-speed on both our products and the technologies they use.
- The successful candidate will have 0 to 2 years of relevant experience.
- Holds a Bachelors in Computer Science, Engineering, or a similar technical diploma.
- Excellent problem solving and analytical skills.
- Understanding of relational databases and how to query data using SQL.
- Working knowledge of HTML/CSS.
- Understanding of the Software Development Life Cycle.
- Solid knowledge of at least one object-oriented programming language.
- Outstanding oral and written communication skills.
- Ability to convey technical information to a general audience.
- Aptitude for learning new technologies.
- Zealous attention to detail.
Desired Skills & Experience (Considered a plus):
- Monitoring tools: Datadog
- Hosting: Amazon Web Services
- Programming: Java, C#, .Net, Node.js
- Open source and NoSQL database technologies: Couchbase, Elasticsearch, RabbitMQ
- APIs: SOAP or REST based
- Build & deploy technologies: Docker and Jenkins
- Version control: Git