Jo1600

Location: Remote (Work@Home)

Schedule: 9am to 6pm Eastern or Central Time

Duration: Full-Time

Company Background:

A leading provider of technology-based educational, curriculum, and assessment solutions for the healthcare industry and other vocational fields. Renowned for delivering solutions that result in higher-performing student results at a lower cost, from nursing to allied health and fitness training to OSHA compliance training and insurance.  Employs more than 900 employees in 35 states.  Customers range from schools of nursing to institutions of higher education, corporate health, and wellness organizations, and major Fortune 500 insurance companies.

Position Summary: The Technical Product Owner (TPO) is the voice of the product and singular role driving business requirements into agile teams. This role is required to serve as a key conduit between business/product objectives and technical execution. The purpose of the TPO role is to enable effective and efficient execution of technical product development with a clear understanding of the desired end product to meet customer needs, based on well-defined user stories.  In this role, the TPO will drive initiatives in the sales and operations space with a focus on the company CRM platform. 

Responsibilities:

• Understand market needs and transform business requirements into features and user stories with clear acceptance criteria to convey specific functionality from an end-user perspective.  
• Engage with Technical Product Managers and business product owner as needed to gather and understand customer needs and requirements, incorporating feedback into the backlog.  
•  Prioritize and manage backlogs, maintaining a well-prioritized list of features and user stories; use feedback from user engagement to adapt/modify requirements, features, prioritization of features, and product performance.  
• Modify/change product features and requirements in response to new information on markets/customers from Product Managers.  
•  Conduct work prioritization and work sequencing and manage sprints and development of new features / products. Continuously map back to integrated roadmap milestones to ensure alignment on delivery  
•  Track and manage product development to ensure alignment with established product requirements and market / user feedback  
•  Support development teams in grooming the backlog during sprint planning by clarifying user stories and setting priorities.  
• Oversee performance against success criteria, including customer perspective and UAT/OT.  
• Drive alignment through effective and consistent communication  
• Deliver consistent and clear release notes  
• Support and drive documentation that supports both the delivery of capabilities that meet customer needs and enable training and implementation of capabilities  
•  Articulate risk and mitigations early and often  
• Drive decision making on tradeoffs through clear understanding of business need, technical options and viable options  

Required Skills & Experience:

•  Strong business acumen in sales and operations with an in-depth understanding of CRM platforms 
• Ability to successfully translate business requirements into features and user stories, and manage/ prioritize a feature backlog.   
• Effective communicator and collaborator able to breakdown complex business problems into logical and deliverable work that can easily tie back to business themes and priorities  
• Ability to ensure that the vision for ‘how a product needs to perform for a customer’ is embodied in the design of the product, including for technical specifications.  
• In-depth understanding of Agile methodology (tools, processes, roles).  
• Ability to understand minimum viable product requirements and prioritize accordingly. 

Desired Experience (considered a plus):

• Artificial intelligence (AI) and/or Data analytics background.