Jo1596

Location: Remote (Work@Home)

Schedule: All times Mountain Standard Time (Arizona) Monday and Tuesday off: Wed to Friday 8AM – 5PM,  Sat 7AM – 4PM & Sun 8AM – 5PM

Duration: Full-Time

Company Background:

A leading provider of technology-based educational, curriculum, and assessment solutions for the healthcare industry and other vocational fields. Renowned for delivering solutions that result in higher-performing student results at a lower cost, from nursing to allied health and fitness training to OSHA compliance training and insurance.  Employs more than 900 employees in 35 states.  Customers range from schools of nursing to institutions of higher education, corporate health, and wellness organizations, and major Fortune 500 insurance companies.

Position Summary: 

We are currently looking to add a Desktop Support Analyst to our team. The Desktop Support Analyst aids in resolving tier one through three end user support requests as well as properly escalating support requests when assistance from the client’s shared services is required. As well as, providing technical software, hardware and network problem resolution to all end users in a fast pace environment.

Responsibilities & Duties:

• Identifies, diagnoses and resolves tier one through three problems for users of the network, personal computer software and hardware, internet, new computer technology and communicates solutions to end-users.
• Provides one-on-one end-user problem resolution over the phone or via desktop sharing software for remote personnel.
• Diagnoses and resolves end-user network or local printer problems, Window and Apple hardware problems, e-mail, internet, local-area network access problems and wireless network issues.
• Performs minor desktop hardware repair for Windows and Apple equipment and peripherals that are not covered by third-party vendor maintenance agreements.
• Create Active Directory accounts, modify existing accounts and deactivate accounts.
• Close all tickets within the stated SLA and OLA’s.

Required Skills:

• Mobile device troubleshooting and basic setup
• Software management with installing, upgrading and troubleshooting
• Excellent verbal and communication skills
• Thorough understanding of Microsoft Office applications and both Windows and Apple operating systems

Education and Experience:

• 2+ years providing Desk-side\Phone Support for current Windows and Apple hardware and applications. These duties also include installing software and hardware, upgrading hardware, troubleshooting and repairing personal computers in a Corporate Environment.
• MCP (Microsoft Certified Professional) or equivalent certifications
• College level degree in computer related technologies preferred or equivalent experience required