Ricardo P.

Packaged Software & Tools: Microsoft Office 

Bug Tracking Tools: Redmine 

Test Case Management Tools: Testlink 

Automation Frameworks: Selenium 

API Testing Tools: Postman 

Soft Skills and Methodologies:

• Agile/Scrum Methodologies 
• Consider myself a people’s person, very easy to communicate with others, proactive, always eager to learn new things, a natural born techy person. 
• Attention to Detail 
• Time Management 
• Analytical Thinking 
• Teamwork and Collaboration 
• Adaptability 
• Problem Solving Skills 

Activities & Accomplishments: 

Perform end-to-end manual testing of web applications, develop and execute comprehensive test plans, and test cases, identify, record, and track software defects using bug tracking tools, conduct regression testing to verify the stability of software releases and ensure backward compatibility.Developed and maintained automated test scripts using Selenium WebDriver and Python. 

Call center Customer Service Agent at Grupo. Telvista S.A. de C.V Jan 2012 – Mar 2015 3 years 3 months 

Activities & Accomplishments: 

• 40 days training from start, then moved to my team cell 
• Take care of customers from Metro PCS regarding any issues they have with their line (technical support) and service information. 
• Take payments with credit cards, handle private information with professionalism and discretion. 
• Inform customers about their billing information, cycles, due date, services. 
• Activation of lines and new lines when customer needed. 
• Provide information and troubleshooting of handheld devices. 
• Deal with customers having issues with service always wit empathy and respect. -Handle large number of calls during shift 
• Always in constant training about the tools in the platform as well of new products, new features and updates of handheld devices. 
• Reason of work resignation, moved out to another state. 

Owner of a laundromat service 2005 – Present 

Activities & Accomplishments: 

• Serve clients with their service needs. 
• Solve and address customer complaints, always referring to the customer with empathy and respect, customer is always right. 
• Take care of business accounting, handle business taxes. 
• Solve technical problems of machines as well as give them maintenance. 
• Manage the business software system. 
• Optimize the system for better performance

• Cedumec – Centro de Education Mexicano para el Crecimiento 2009-2011
• Computer equipment assembler, advance installer of hardware and software
• Hardware and software diagnostic.
• Network connections, installation and wiring.
• Management Operating system Windows Mac OS, Linux, Microsoft Office, as well as management of messaging and business mail.
• Printer management.