Jorge O.

• Personnel management and leading teams
• Dealing with C levels and managerial Negotiation
• Managing relationships with customers and suppliers
• Technology Infrastructure Management as physical and virtual servers, communications equipment and networks
• Managing tools like Office
• Cloud services management in platforms like Google Cloud, Google Workspace, Office365, Amazon Web Services and Azure.
• Facilitator of courses and training
• IT Security Systems Management
• ERP management
• Database Administration

I’m Certified as a Professional Google Workspace Administrator, Professional Cloud Architect, Professional Cloud Security Engineer, Professional Cloud Network Engineer, and Professional ChromeOS Administrator. Also, I’m a Google Cloud Authorized Trainer

Activities and accomplishments 

• Google Workspace console management for NicheAim and for our customers
• Consulting on Google Cloud Platform (GCP) 
• Billing administration 
• Sales and consulting for Google Workspace clients 
• Planning, implementation and support services 
• Establish procedures, metrics and KPI for the Tech support department 
• Establish Cybersecurity procedures, policies & compliance 
• Cybersecurity Management 
• Vendor management 
• Budget elaboration 
• Help Desk tool management (follow up to support cases, incident documentation.)
• GCP console management (IAM, Compute Engine, VPCs, Load balancing, Cloud Armor, Cloud Storage, CloudSQL, BigQuery, Monitoring & Logging) 
• Create and Maintain GCP and Google Workspace billing reports on Looker Studio
• Responsible of monitoring all our infrastructure using Cloud monitoring and Centreon.

Accomplishments: We took Niche Aim’s partnership with Google from being NorthAm region partner in Google Workspace to become Partner for Google Workspace and Google Cloud in NorthAm and LatAm regions 

Tools: Google Cloud, Google Workspace.

Cloud Architect – Technology Spa, May/16/2019 to date 

Activities and accomplishments 

Assigned to Cloud Migration project 

• Reports creation from Service Now, Turbonomic, Movere tools 
• Servers inventory Documentation, architecture diagrams, etc. 
• Support tasks on the Servers Discovery 

Accomplishments: Participated in a huge Cloud migration project at Cemex (up to 3500 servers) 

Tools: Turbonomics, Movere, Cloudscape, office365, Google Cloud Professional Cloud Architect, Google Cloud Authorized Trainer & G Suite Specialist March/01/2016 to date.

Activities and accomplishments 

• Consulting on Google Cloud Platform 
• Sales and consulting on collaboration platforms like G Suite y Office 365. 
• G Suite training focused on both, admins and users. 
• Sites creation (Google Sites) 
• Technical Support Services 

Accomplishments: Implemented the Security Assessment for G Suite Admin Console as part of the Customer Success Program with a couple of customers. 

Tools: G Suite, GAM (Google apps Manager), Spinbackup, CloudMigrator 

Technical Support Manager – Información y Análisis Empresarial S. de R.L. de C.V., September/3/2012 to February/26/2016 

Activities and accomplishments 

• Coordinate technical support department 
• Establish procedures, metrics and KPI according to the norm ISO 20000 
• Follow up to escalations with the Google support team 
• ISO 20000 reports elaboration 
• Coordination of courses and trainings for customers in both modes, on line and on site

Accomplishments: Obtained the ISO 20000 certification for the technical support service that was my responsibility. Participate in larges G Suite implementations with up to 10000 seats. Obtain the acknowledge from Google as the partner with better metrics (time response, number of escalations, etc) in therms of G Suite support in LATAM.

Tools: G Suite, GAM (Google apps Manager), Bettercloud, Cloud Migrator, Zoho Helpdesk 

Technical Support and Communications Coordinator – Corporativo COPAMEX S.A. de C.V., May/16/2005 to April/16/2012 

Activities and accomplishments 

• Coordinate technical support on headquarters 
• Central Data Center administrator 
• Server Manager (Active Directory, Email, Web Servers, Databases, ERP, Citrix, Blackberry, etc.) 
• Network communications management (Data and telephone) 
• IT suppliers management 
• Enterprise Cellphones management 
• Backups Management 
• Budget elaboration 

Accomplishments: Participated as part of the ERP implementation team leading the infrastructure team, Implementation of Active Directory in all the companies of the group.

Tools: vCenter, Cyberoam, backup exec, Oracle RAC

• Professional Collaboration Engineer, Google, October, 2019 
• Google Cloud Authorized Trainer, Google, May, 2019 
• Professional Cloud Architect, Google, December, 2018 

• G Suite Administrator Fundamentals, Coursera 
• Google Cloud Platform Fundamentals: Core Infrastructure, Coursera 
• Essential Cloud Infrastructure: Foundation, Coursera 
• Essential Cloud Infrastructure: Core Services, Coursera 
• Elastic Cloud Infrastructure: Scaling and Automation, Coursera 
• Reliable Cloud Infrastructure: Design and Process, Coursera 
• Google Cloud Platform Big Data and Machine Learning Fundamentals, Coursera Google Cloud Platform Fundamentals: Core Infrastructure, Coursera 
• Business Transformation with Google Cloud, Coursera 
• G Suite Administration Specialization, Coursera 
• Introduction to G Suite, Coursera 
• Managing G Suite, Coursera 
• G Suite Security, Coursera 
• G Suite Mail Management, Coursera