Brisa M.
Professional Summary
Brisa is a bilingual Customer Service and IT Support professional with over 10 years of experience supporting call center operations, help desk environments, and property management services. She has extensive expertise in customer support, technical troubleshooting, account management, ticket resolution, and remote assistance through phone, email, chat, and ticketing systems. Her technical background includes hands-on experience with Active Directory, Microsoft 365, ServiceNow, VPNs, VMware, VDI environments, remote support tools, and ticket management platforms.
Throughout her career, Brisa has successfully supported large-scale customer operations, including managing over 130 communities within property management environments while ensuring high customer satisfaction and operational efficiency. She is recognized for her strong organizational skills, adaptability, attention to detail, and ability to perform effectively in fast-paced, high-volume environments. Brisa is highly collaborative, coachable, and committed to continuous professional growth while delivering exceptional customer experiences in multicultural settings.
Skills, Tools & Frameworks
- ServiceNow
- Microsoft 365
- VMware
- TeamViewer
- Cisco Webex
- LogMeIn
- Microsoft Teams
- Slack
- RingCentral
- Talkdesk
Position (Role)
Customer Service
Accomplishments & Activities
Supported over 130 residential communities, handling billing inquiries, payment plans, and customer support.
Provided Level 1 IT support, including password resets, VPN setup, Active Directory management, and Microsoft 365 troubleshooting.
Managed and escalated tickets through ServiceNow and other ticketing systems.
Performed remote troubleshooting using VMware, LogMeIn, Cisco WebEx, and TeamViewer.
Delivered customer support through phone, email, chat, and ticketing platforms in high-volume environments.
Assisted with property management operations, collections, and administrative support while maintaining high customer satisfaction.
Provided Level 1 IT support, including password resets, VPN setup, Active Directory management, and Microsoft 365 troubleshooting.
Managed and escalated tickets through ServiceNow and other ticketing systems.
Performed remote troubleshooting using VMware, LogMeIn, Cisco WebEx, and TeamViewer.
Delivered customer support through phone, email, chat, and ticketing platforms in high-volume environments.
Assisted with property management operations, collections, and administrative support while maintaining high customer satisfaction.
Tools & Frameworks
Ticket Management, Appfolio, Microsoft Office, Vonigo, Google Suite, ServiceNow
Education
Technical Support Courses
Telemarketing and Social Media Management Courses
Telemarketing and Social Media Management Courses
Training & Certifications
Certificate in Language-English: English as a Second Language Education, 06/2005 UABC-Tecate, Baja California Completed University Level Coursework: English University of Baja California (UABC)