Ana A.
Professional Summary
Good communication skills and 8 years of overall experience with Customer Service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. A technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experience in Problem-solving, Ticket Management, Service Now, Google suite, AppFolio, Microsoft Office, Vonigo
Skills, Tools & Frameworks
- Service Now
- Google Suite
- Vonigo
- Microsoft Office
- Appfolio
Position (Role)
Customer Service
Accomplishments & Activities
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude.
Tools & Frameworks
Ticket Management, Appfolio, Microsoft Office, Vonigo, Google Suite, ServiceNow
Education
High School Diploma: Major in Computer Science 06/2005
Training & Certifications
Certificate in Language-English: English as a Second Language Education, 06/2005 UABC-Tecate, Baja California Completed University Level Coursework: English University of Baja California (UABC)